Shipping & Returns

Shipping Information

Delivery rates - We currently only deliver in Singapore at SGD 6 flat rate per order. Free delivery for orders in Singapore above SGD 80.

Processing time - Each of our candles are made-to-order, hand poured in Singapore and will take 2-3 business days to process before shipping out.

Estimated delivery time - 1-3 business days. This is estimated and non-guaranteed.

 

Returns and Exchanges

Prior to shipping, all of our candles are carefully inspected for any damages and flaws. 

You may return to us for a refund - for any damages* that may have done to the product during shipment. We only accept returns and would only exchange/replace if our items are damaged or defective during shipment or due to our error. The candle should be unburned and in the original packaging.

*Damages/ Defects:
- Wood wick is broken
- Vessel is broken
- Wrong product
- Error in personalisation

Custom personalised orders (Bespoke collection) can't be returned or exchanged. We'll gladly do a replacement if they arrive damaged or defective.

Kindly notify us of any defects within seven (7) days upon receiving the item. Email hello@inlovingmemory.sg along with a photo of the product defect/damage. We will not be able to process any requests beyond seven (7) days.